head of client relations
Remote | Volunteer; London Timezone (GMT+1)
6 hours/week minimum
The Head of Client Relations is responsible for developing and maintaining relationships with GrassRootsWeb's clients, which include charities, NGOs, nonprofits and small businesses. You will work closely with the managing director, other senior members, and the design and development team to ensure that GrassRootsWeb's clients receive the highest level of service. You will also be responsible for staffing volunteers onto projects and updating spreadsheets of current and finished projects and active volunteers. You will then be responsible for mitigating any issues the clients may have outside of those being dealt with by the volunteers.
This includes identifying and qualifying new clients, developing proposals, managing projects, and providing ongoing support.
responsibilities
Identify new clients; establish and maintain relationships with clients
Develop proposals and presentations.
Manage projects from start to finish.
Provide ongoing support to clients.
Represent GrassRootsWeb at industry events.
Other duties as assigned.
qualifications
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Ability to meet deadlines and work under pressure.
Strong attention to detail.
why volunteer for this role
Opportunity to work within a talented and dedicated team.
Make a difference in the world by supporting a non-profit organisation.
additional details
This role may range from a few hours a week to a couple of hours a day depending on workload but is very compatible with other commitments such as full-time employment, part-time employment and university studies.
If you are a highly motivated and experienced client relations professional who is looking for a challenging and rewarding opportunity, we encourage you to contact us!